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9:00a to 9:45a Keynote
Address in the Musser Auditorium
Karl's keynote address sets the stage for the conference and for the next decade of training and development. He defines the "gamer generation" and explains how these incoming, techno-savvy learners will turn the traditional online training programs of the baby boomer generation upside down. He will present practical and innovative solutions to the impending boomer/gamer knowledge gap and outline how gamer values such as the use of cheat codes, the love of gadgets, the need to play games and the desire to be constantly connected can be used as methods for moving information from the heads of the retiring baby boomers to the fingertips and gadgets of the gamers. As your organization begins to think strategically about how to attract, retain and train new talent, this keynote will be an invaluable source of information. Come and discover what drives and motivates gamers and how to create engaging learning experiences to appeal to their gamer ethos.
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Bio
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Karl M. Kapp, Ed.D., is a professor, consultant, writer and expert on the convergence of learning, technology and business operations. His background teaching e-learning classes, knowledge of adult learning theory, and experience training CEOs and front line staff provides him with a unique perspective on organizational learning. Most recently, Karl was named a by Training Industry, Inc. as one of 2007's Top 20 Most Influential Training Professionals.
His insights and perspectives are shared in his third book, Gadgets, Games and Gizmos for Learning: Tools for Transferring Know-How from the Boomers to the Gamers published in mid-April 2007 by Pfeiffer an imprint of Wiley. The book describes the learning methods necessary to transfer knowledge from the boomer generation to the upcoming gamers using tools such as gadgets, games and gizmos. The book’s web site is www.gadgetsgamesandgizmos.com. He also authored two additional books: Integrated Learning for ERP Success: A Learning Requirements Planning Approach (CRC Press) and Winning E-Learning Proposals: The Art of Development and Delivery (J. Ross Publishing). Both of which discuss the impact of learning on organizations.
Karl is committed to helping organizations develop a strategic, enterprisewide approach to organizational learning through his writing, keynote addresses, consulting and, most significantly, through his work as a professor of instructional technology at Bloomsburg University. Karl believes that the effective convergence of learning and technology is the key to increased productivity and profitability. His web site is www.karlkapp.com..
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TRACK ONE
10:00a to 10:45a “Web 2.0 Meets Learning! Learning 2.0: Moving Learning to the Next Level"
Presented by Harvey Singh is a Pioneer in the field of eLearning and Knowledge Management Technologies and is the Founder and CEO of Instancy Inc.
Web 2.0 technologies enable rapid knowledge content creation by not just having a one-directional information flow from the instructional designer or trainer to the learner. There is a big push now to get the participation from all the knowledge-workers and stakeholders – a community based learning and knowledge management environment. You tap into the intelligence and expertise of practitioners “in the field” to get the best possible answers and solutions rather than a top down information flow with a limited point of view. You give the users tools to quickly capture, share their knowledge, and have a conversation. You make that knowledge searchable. Search engines and technologies are becoming part of both the creation and deployment of knowledge content. Also, Web 2.0 technologies allow you to integrate through the use of web services like what is now called mashups. These technologies allow the information to be linked with business processes more easily. Now you have a much more rapid content creation, dissemination, and more importantly, contextualization. The consumer-oriented Internet applications and social networking technologies like calendar, photos, video, contact sharing, blogging, and wikis are now beginning to enter enterprise learning and knowledge management.
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11:00a to 11:45a “Generation Y? Designing Learning to Engage the New Workforce"
Presented by Dr. James E. Guilkey, Ph.D. President, S4 NetQuest
Technology is not only changing how we work, but also the complexion of today’s workforce. Generation “Y” is entering the workplace at an ever-increasing pace and their expectations of learning are much different than past generations. Hand them a training manual and they will hand you a resignation. Ask them to sit through a two-week classroom lecture and they will ask you for a reference for their next job. Baby boomers grew up with television – generation “Y” grew up with the Internet and the digital media that is now prevalent throughout our society. Good or bad, it will have an effect on how you train and develop your employees. This presentation will examine the profile of today’s new workforce and discuss how training must change to meet their needs and expectations. Examples of technology-based gaming and simulations geared towards generation “Y” will be presented and the measurable results from these cases will be discussed. The presentation will include an extensive Q&A session so that attendees can ask questions related to their individual issues, challenges, etc.
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1:00p to 1:45p the Next Step in Learning: Using Games & Simulations"
Presented by Nick Floro, President of Sealworks, Inc.
Need to figure out how to incorporate games into your e-learning strategy? Attend this session for a look at the latest trends and breakthroughs for using games in learning. You’ll get an introduction to games and simulations, an understanding of what works and what doesn’t and we’ll look at several implementations using off-the shelf products. We’ll also discuss what you will need to know to start building your own games and simulations for optimal learning and increasing learning.
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2:00p to 2:45p Training Simulations and Metrics in Second Life"
Presented by Alex Heiphetz, Ph.D. & Sveta Liberman of Delta L Training
Today we know that simulations are more effective in training then more traditional forms of lecture + textbook + exam trio. In Second Life, just as in real life, to be fully effective simulations must conform to several rules. Until recently, Second Life simulations lacked one of the most important features – metrics that would allow interpretation of the assessment in light of previous or comparable assessments. As a result, very interesting simulations in teamwork training, sales training, equipment and procedure training could not be really used as a part of a reputable education process. Delta L’s development and implementation of a Second Life simulations and metrics removes this obstacle.
Training Simulations in Second Life
3:00p to 3:45p "Versatile Video - Middle Managers, Motorcycle Mechanics, and Medicine Men"
Presented by Dave Segal, Director of US Sales, Digital Samba USA
This fun and oddly-inspiring presentation offers a look at some extraordinary uses of otherwise ordinary web conferencing software. Using similar or identical technology to what corporate clients use daily for business meetings, online training, and distance learning, the firm has served up technology and services for a wide range of innovative applications including: Live web-based surgical training from US doctors to South American Medicine Men; Real-time Tin Whistle lessons from native Irish musicians to West Philadelphia school students; Online technical education from a major motorcycle manufacturer to dealership mechanics; and Japanese language courses delivered live via the web from Villanova University to remote learners.
This session will spark the creativity and imagination of corporate training & e-learning professionals, and result in new ideas for leveraging basic web collaboration tools within their organizations. A simple reminder of the versatility and excitement-generating power of synchronous communications both in and out of the business world. Users and non-users of live collaboration tools are welcome to attend.
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TRACK
TWO
10:00a to 10:45a"Critical Factors to Make e-Learning Work"
Panel Discussion Moderated by Dr. Doris Lee: Professor and Program Coordinator of Instructional Systems Programs at Penn State Great Valley School of Graduate Professional Studies
E-learning refers to the use of computers, Internet, World Wide Web, educational software, in combination with auxiliary devices such as microphones, speakers, and other major computer hardware to deliver learning content in an asynchronous and/or synchronous manner. This technology serves to deliver learning content in a coherent and convenient method as to maximize the acquisition of knowledge and skill. The critical factors that make e-learning work include cost-effectiveness, learner readiness, and well-designed interface and content. This panel will present these critical factors by using the most recent research findings. This panel will be moderated by Dr. Doris Lee, along with a small group of graduate students from the program of Instructional Systems at Penn State Great Valley School of Graduate Professional Studies.
11:00a to 11:45a " When to Test, How to Test"
Presented by Steven Just Ed.D. Founder and President of Pedagogue Solutions & Steven K. Wells Senior Director Learning & Compliance Group Wyeth Pharmaceuticals
Today most companies test as in integral part of their training process. Some companies use testing informally in the form of quizzes and self-assessments. Some companies use tests in their medium stakes(formative) form (i.e. You must pass this test in order to move on to the next training module, but there are no long term consequences assuming you eventually pass the test). Increasingly companies are using high stakes tests by tying test results to career-affecting decisions (promotion, dismissal, etc.). Over the past few years Wyeth has worked at aligning its testing process with its business goals. In this workshop the presenters will discuss: how to create a testing taxonomy; how business requirements determine which type of test is appropriate; how much data Wyeth stores on each type of test; what results Wyeth reports back to test takers and managers; how the assessment system feeds results data back to the learning management system; and the special case of high stakes tests.
1:00p to 1:45p "Empowering e-Learners"
Presented by Thomas Treadwell Professor of Psychology at West Chester University & Co-Collaborator CORAL
Collaborative On-Line Research and Learning (CORAL) pedagogy develops skills in using computer and video-technology as tools to enhance effective collaboration (on-line) in both the workplace and in college environments. Powerpoint presentation will address the teaching / workplace model. A DVD is available to show how persons react when working within the collaborative model. The technological components of the model are discussed in detail during the presentation.
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2:00p to 2:45p "Virtual Instructional Presence (VIP)"
Presented by John Nosek Professor of Computer & Information Sciences at Temple University & President of SenseMaking Technologies.
Collaborative learning can provide extraordinary benefits. However, teachers experience difficulty in assessing progress and individual contributions within group work. At the same time, students complain that not all members contribute equally, which negatively affects their grades and their feelings towards group work. Distance learning exacerbates these problems. Existing technologies have not supported the full potential of eCollaboration and seems to be stuck in just overcoming the limitation of people not being in the same place at the same time. When students collaborate to solve complex problems or tasks, two critical flaws of existing collaboration technologies are: (a) the inability to dissemble the unique contributions of each student from the work of the group as a whole; and, (b) the inability to represent the instructor as a virtual presence in each group. This presentation discusses radically innovative technology that: (a) enables the contributions of each member of the group to be visible and transparent, thus enabling accurate assessments of each student’s contributions and (b) makes the instructor visible, which acts as a motivational influence. This presentation explores the social and cognitive issues of collaboration, how to easily classify collaboration technology functionality, and how we need to go beyond just issues of overcoming time and place. The advanced collaboration technology used to support large multi-semester group projects will be demonstrated. Students like the fact that the instructor can better identify individual contributions and found that group work was easier and better with this technology.
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3:00p to 3:45p "e-Source: Building Better e-Learning"
Presented by Gordon Lewis Content Strategist, University of Toyota
When Toyota—famous for the quality and value of its cars and trucks—discovered serious problems with the quality and consistency of its e-learning courses, it decided to apply many of the same processes it uses to build great cars toward building better e-learning. The result was e-Source, a web-based resource for course owners and developers. Gordon Lewis, a key member of the team that developed e-Source, will explain: why course owners, developers, and IT professionals need written e-learning standards and practices; how to overcome the challenges of creating standards and actually using them; and how to create standards that are specific enough to be useful, yet not so specific as to be limiting. The lessons University of Toyota learned are sure to be useful for any organization that uses multiple training specialists and vendors to develop their e-learning.
TRACK THREE
10:00a to 10:45a "The Anatomy of an eLearning Project"
Presented by Dave Goodman, President SoftAssist
Get ready to take a plunge! Whether you are experienced or new to the design, development and management of an eLearning project, this session will deepen your knowledge and broaden your understanding of each element of the project cycle. "Rules of Thumb", projection techniques, hours and cost projections, design and storyboard tips, critical points of failure and vendor/client relationship will be the core of our interactive discussions. Bring your questions and get ready for an enjoyable learning exchange.
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11:00a to 11:45a "Implementing a Successful Learning, Performance and Talent Management Strategy"
Presented by Michael Sabbag, MA, SPHR Director, Talent Management Services, Learn.com
This session will help you outline your learning, performance and talent management strategy for years to come. During this session you will learn: how to build a business case for learning technology: the definition of talent management; the role of performance in talent management; the 7 factors that drive performance; How to select the right solution for your organization; the truth about learning, performance and talent management “suites"; and best practices and case studies of your peers.
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1:00p to 1:45p "Learning 3.0 – Technology and implications on Pedagogy & Learning Styles"
Presented by Supra Manohar Executive Vice President, Emantras
This presentation explores what Web 3.0 technologies are and the reality of how these technologies are enhancing traditional learning and teaching styles. Learning 3.0 - emerging tools and methods that are already being implemented to maximize the benefits of traditionally proven learning/teaching principles. Behaviorism, feedback and reinforcement; Constructivism, rich media, simulations and immersive environments; Informal or Situated learning, using education in “context aware” environments (in the field); Collaborative learning, recording and sharing instantly; and Ubiquitous / Lifelong learning, on-demand information for enhanced performance. We will explore the numerous enablement pathways that are being used to deliver knowledge and education, and hear from the audience on innovative ways that they are applying technology.
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2:00p to 2:45p "How Corporate Universities Are Improving Business Performance"
Presented by Sue Todd, President & CEO Corporate University Xchange
Companies have been setting up corporate universities to focus learning and development dollars on business strategy, and to, then, manage and measure results in terms of performance improvement. Sue will discuss why the Corporate University model is becoming increasingly important as a framework for corporate education and will share business drivers, case studies, trends and best practices of corporate universities in leading organizations around the world. In this session, participants will learn: the key elements that distinguish a corporate university from a traditional training department; program design and measurement concepts that are gaining traction in the best corporate universities; and what corporate universities must focus on now to keep pace with business change.
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3:00p to 3:45p "Increasing Customer Service Skills through Knowledge Building"
Presented by Darryl Draper is the National Customer Relations and Loyalty Training Manager for Subaru of America, Inc.
Presented by Darryl Draper is the National Customer Relations and Loyalty Training Manager for Subaru of America, Inc.
Ubiquitous learning through the use of online Communities of Practice has gained popularity at Subaru of America. Customer Service Community Learning courses encourage dealership employees to 'learn while they earn' through asynchronous online communities of practice. Through guided activities and threaded discussions participants used newly acquired skills in their work environment and related their experiences back in the community environment. A study was conducted to measure critical reflection and knowledge building through the administration of surveys and the evaluation of the quality of participant's postings. The results of the study have shown that transformative learning and knowledge building was evidenced through the development of action plans, best practices and the increase of customer Owner Loyalty survey scores.
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