The American College of Financial Services, is seeking an LMS Administrator with a background in Instructional Technology. The chosen candidate will be responsible for overseeing the day-to-day operations of the educational platforms of the American College, including providing technical assistance to faculty and staff of all online learning tools used in daily operations.
In addition to administering online learning platforms, the ideal candidate will have the desire and ability to develop an in-depth proficiency with current educational applications of The American College, including Blackboard, Adobe Connect and the Questionmark Perception online examination software. This position will work closely with faculty and other departments within the IT division, while at the same time providing high quality customer service to external clients and students as needed.
Essential Job Functions:
Ongoing Responsibilities:
- o Configure and modify educational platforms to meet the needs and goals of The College.
- o Maintain current knowledge and develop new skills in alignment with LMS functionality, features and tools. Needs application-level knowledge of the Blackboard LMS to communicate effectively with internal staff.
- o Support instructional designers, content developers, and academic technologists in the deployment of course materials, course copying, course merges, backups, course retrieval and setup processes within the LMS environment.
- o Manage and maintain course/organization data within the Blackboard LMS environment, such as: updating course properties; creating Master Course Shells and Templates; creating organizations; monitoring SIS integration processes; and exporting, archiving, and backing up courses/organizations.
- o Manage and support the SIS integration for user account/access within the Blackboard LMS environment.
- o Develop and maintain documentation for new or existing LMS Building Blocks or other integrated academic technology products, as well as all support documentation for all educational platforms. Write and maintain technical procedures, job aids, and policy documentation.
- o Provide technical support to users of the educational platforms as needed.
- o Work with faculty members to apply instructional technologies/techniques to the organization and development of new courses/learning materials.
- · Application Maintenance:
- o Schedule, plan, test and install system updates, service pack/patch upgrades, building blocks, and other software integrated with the Blackboard LMS, Adobe Connect Virtual Classroom and the Perception testing software in partnership with other IT professional staff.
- o Conduct after-hours and weekend on call responsibilities as assigned.
- o Perform routine educational platform audits and checks and compile performance metrics.
- o Provision, maintain, archive and report data in the educational platform environments and integrated products/processes.
- o Lead and facilitate meetings with vendors and internal departments to coordinate consistent system and business processes.
- o Support educational platform problem escalation and reporting process.
- o Verify, submit, and track product bugs/issues to ensure prompt resolution by our vendor's support teams.
- · Perform other duties as required.
Required Skills and Educational Background:
- A bachelor's degree in Educational Technology or in a technology or education related discipline with experience supporting faculty, staff, and students in online learning environments. Masters preferred.
- · Minimum of 3 years of experience in the administration of educational platforms and the instructional technology field.
- · Strong experience with Blackboard and Adobe Connect.
- · Experience working with Help Desk and end user support personnel in a higher education environment, including, but not limited to, executing escalation protocols.
- · Strong knowledge of eLearning development tools such as Articulate/Storyline, Captivate, or other screen capture tools.
- · Experience with retrieving database data through SQL queries or ability to learn.
- · Development experience using HTML, CSS, XML, and Javascript.
- · Familiarity with Google Analytics and Google Forms.
- · Past project management experience a plus.
- · Practical knowledge of adult learning theory.
- · Excellent communication skills and able to manage very detailed processes
- · Ability to work on energetic team, be self-driven/self-motivated, and meet deadlines.
Please submit your resume to [email protected]along with your salary requirements.
The American College is an equal opportunity employer. The American College does not discriminate based on race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other status protected by federal or state law.
